Warranty of our products
The development of an enterprise comes from advanced science and technology, strict enterprise management and good product quality. After-sales service is also a very important part. We always believe that excellent customer service is the secret of business success.
In order to return your trust, strengthen your belief in our products, and express our company’s sincerity, we solemnly promise you:
1. Service tenet: fast, decisive, efficient and thorough;
2. Service goal: customer satisfaction is our ultimate pursuit;
3. Service items:Pre sales consultation,Provision of technical data,Technical support
Pre-sale service:
1. Understand the user's product usage and provide users with technical consulting services for diesel generator;
2. Provide users with product catalogue, company profiles, and relevant test certificates.
In-sale service:
1.Before the diesel generator leaves the factory, we carry out performance test and load test to ensure that the diesel generator arrives at the customer's site for normal use
2.Keep the customer informed of the production process
3.Cooperate with customer forwarders for shipment
4.Provide customs declaration documents and customs clearance documents
5.Our factory have 24 hours online videos, you can check our factory at any time
After-sale service:
1.Warranty time is 1 years or 1000 hours,whatever occurs first
2.Professional engineers are available to supply technical support at any time
3.The warranty period of diesel generator provided by the supplier is calculated from 15 days after the supplier sells the product.
4.After the expiration of the warranty period, the supplier will provide a lifetime paid service.
5.During the quality guarantee period, the supplier shall provide free parts and send to the buyer for the failure caused by the manufacturing defect of the equipment and the product itself, and the buyer’s technical personnel will replace it.
6.Improper use or artificial damage by the buyer is not covered by the free warranty.
7.The three filters must be replaced regularly.Such wearing parts are not covered by the warranty.
8.According to the customer's requirements, our engineers can go to the customer's place to guide the installation and commissioning. The customer will be reimbursed for travel expenses, accommodation, meals and other expenses, and labor wages must be paid.
